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Rapid Mass Engagement: Driving Continuous Improvement through Employee Culture Creation
Dramatically improve business outcomes through a culture-change strategy that combines proven leadership, engagement, and continuous improvement methodsProviding everything you need to boost individual, team, and organizational performance, Rapid Mass Engagement delivers a new, more effective approach to creating a solid corporate culture that fuels long-term business success. Frank Devine has been helping top companies develop effective business cultures for decades, and now he shares his secrets with you.He walks you through the process of strategically combining leadership, engagement, and continuous improvement to turbocharge profitability and drive business sustainability.Chapters include:Rapid Mass Engagement: Results and DifferentiationCulture Change Overview and MethodologyEngaging Employees Around Purposeful WorkOwnership and Accountability: Why Values Alone are InsufficientLeadership that Moves the DialSustainable ChangeProviding data and first-hand accounts from senior business leaders proving the effectiveness of his approach in the real world, Devine addresses the yearning for purpose, authenticity, and trust among employees with a bottom-up, socially impactful, commercially realistic approach to social conflict and divisiveness.
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Return on Investment in Training and Performance Improvement Programs
The third edition of this bestselling book guides you through a proven, results-based approach to calculating the return on investment in training and performance improvement programs.The ROI Methodology described in the book has evolved into the most used evaluation system in the world. Patricia Pulliam Phillips, Jack J. Phillips, and Klaas Toes present the ROI Methodology, a user-friendly approach to showing and proving the value of programs, projects, and initiatives.Based on over 40 years of development and refinement, it is a process that meets the demands currently facing training and performance improvement functions.This third edition includes chapters thoroughly detailing the application of the ROI Methodology and new and innovative developments.The book provides examples, case studies and worksheets, and solutions to implementation issues.A case study spans the book and takes the reader through each part of the ROI Methodology.Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to apply the process in their own organizations.This book continues to be a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, human resources, and change initiatives throughout organizations. Proven to work as a guide for practitioners, managers, and leaders, the book is also ideal for students of learning and development and performance improvement at graduate and postgraduate levels and individuals involved in executive and professional development programs.A complimentary 500-page book with 25 detailed case studies is available to book purchasers.See the offer on page 384 at the back of the book.
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Human Performance Improvement : Building Practitioner Performance
Organizations are under pressure to build and sustain competitive advantage with and through people.For that reason, managers continue to demand results from workers and look for as many ways as possible to increase productivity and decrease the costs of doing business.Human performance improvement (HPI) is a systematic approach to securing better performance from people.This book provides a thorough overview of the theory and practice of HPI, looking at the long-term action plan and specific interventions that can improve productivity and address performance problems.This new edition provides up-to-date references and sources, examines the manager’s role in HPI in more detail than previous editions, and explores how to build on human performance improvement strengths and opportunities.Written by a group of highly respected authors in the field, this book will show you how to discover and analyze performance gaps, plan for future improvements in human performance, and design and develop cost-effective interventions to close performance gaps. HPI is not a tool reserved exclusively for training and development practitioners, human resource specialists, or external consultants.Almost anyone can use it, including managers, supervisors, and even employees, making this book vital reading for anyone looking to improve human performance.
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Employee Training & Development ISE
Companies that use innovative training and development practices are likely to report better financial performance than their competitors that do not.Training and development also help a company develop the human capital needed to meet competitive challenges.Many companies now recognize that learning through training, development, and knowledge management helps employees strengthen or increase their skills directly impacting their job performance, satisfaction, and career advancement. The 9th edition covers and addresses the changes in training and development from an employer and employee perspective - adding value to the employer and employee. Based on the author's extensive experience in teaching training and development courses to both graduate and undergraduate students, Employee Training and Development, Ninth Edition, retains the lively writing style, inspiring examples, and emphasis on new technology and strategic training from previous editions.
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Does eye training bring any improvement to my values?
Eye training can bring improvement to your visual acuity, eye coordination, and focus, which can positively impact your overall vision and eye health. This can lead to an improvement in your ability to perform visual tasks such as reading, driving, and using electronic devices. Additionally, eye training can also help reduce eye strain and fatigue, leading to a more comfortable and efficient visual experience. Overall, eye training can contribute to maintaining and improving your visual values.
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What improvement is next?
The next improvement could focus on enhancing the user experience by implementing a more intuitive interface or adding new features based on user feedback. Additionally, improving the performance and speed of the system could be a priority to ensure a seamless experience for users. Another area of improvement could be expanding the platform's capabilities to cater to a wider range of needs and preferences.
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What is self-improvement?
Self-improvement is the process of making positive changes in oneself in order to enhance one's quality of life, achieve personal goals, and become the best version of oneself. This can involve developing new skills, changing habits, improving mindset, and working on personal growth. Self-improvement is a continuous journey of self-discovery and self-awareness, and it often involves setting goals, seeking knowledge, and taking action to become a better, more fulfilled individual.
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What is the difference between good self-improvement and bad self-improvement?
Good self-improvement focuses on personal growth, development, and positive change. It involves setting realistic goals, being self-aware, and making consistent efforts to become a better version of oneself. On the other hand, bad self-improvement may involve comparing oneself to others, setting unrealistic expectations, and pursuing change for the wrong reasons, such as seeking validation or approval from others. It can also lead to negative self-talk, self-criticism, and a lack of self-compassion. Ultimately, good self-improvement is about genuine self-care and growth, while bad self-improvement can lead to feelings of inadequacy and dissatisfaction.
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Customer Service Management & Improvement Training Course
Course Description Customer Care is integral to the success of any business. The quality of the relationship and reputation your business has among your customers can determine the success or failure of your enterprise. This course will help you understand how to effectively interact with your customers to ensure they receive the highest levels of care and service, which will positively enhance your prestige and your profits. Many organisations believe they are providing excellent customer service, but shocking statistics about consumer’s actual satisfaction levels with their customer experience tell a very different story. Providing the time, effort and investment necessary to drive excellent customer care will create a corresponding improvement in your company's public perception, an increase in brand awareness and keep your finger firmly on the pulse of what you need to know. The content of this course is designed for individuals and companies that want to connect with their customers in a mutually beneficial way, to improve the service delivery while measuring and enhancing customer loyalty. The correct application of the knowledge and tools delivered in this course has the potential to increase revenue and market share to help ensure long term business success. Understanding how to continuously improve your services and products and see things from a customer-centric perspective is priceless when it comes to business longevity and profitability. This course is based on up-to-date scientific research and studies that have probed into the core of customer care in the modern business world. All of the information has been synthesised into an easy to learn format that can be digested at a pace most suitable to the reader. The course includes not only proven methods to increase the efficiency and effectiveness of your customer care, but also delves into where most companies go wrong in their approaches to help you avoid expensive mistakes. You will be presented with immediately actionable information that will boost your business and demonstrate you care about your customers. This course is comprised of practical tools and information, real life examples and exercises, tests and worksheets to evaluate your understanding of the knowledge you learn. The course is broken down into 5 modules, with information presented in a logical and easy to follow manner. What you will learn In this course, you will learn: The benefits and value of good customer service How to use customer feedback to improve your service How to tangibly measure customer loyalty How to assess and improve your current customer service processes How the quality of your customer care influences the customer's experience and impression Effective strategies for handling customer service problems How to continually develop your customer services The role that feedback and monitoring plays in establishing a customer care framework What service level agreements are and how to develop them The practical knowledge you will gain from this course can be applied to any business. Completing this course will allow you to assess and dramatically improve your customer care strategies, increasing the positive public perception, profitability and prosperity of your company. Who can take the course?Anyone who has an interest in learning more about this subject matter is encouraged to take the course. There are no entry requirements to take the course. What is the structure of the course?The course is broken down into 5 individual modules. Each module takes between 20 and 90 minutes on average to study. Although you are free to spend as much or as little time as you feel necessary on each module, simply log in and out of the course at your convenience. Where / when can I study the course?You can study the course any time you like. Simply log in and out of the web based course as often as you require. The course is compatible with all computers, tablet devices and smart phones so you can even study while on the move! Is there a test at the end of the course?Once you have completed all modules there is a multiple choice test. The questions will be on a range of topics found within the modules. The test, like the course, is online and can be taken a time and location of your choosing. What is the pass mark for the final test?The pass mark for the test is 70%. If you don’t pass the test first time you will get further opportunities to take the test again after extra study. There are no limits to the number of times you can take the test. All test retakes are included within the price of the course. When will I receive my certificate?Once you have completed your test you can log in to your account and download/print your certificate any time you need it.How long does it take to complete the course?We estimate that the course will take about 8 hours to complete in total, plus an additional 30 minutes for the end of course test. Course Content Module 1: Customer Care Module 2: Customer Service Practices Module 3: Customer Services Implementation Module 4: Managing Customer Relationships Module 5: Personal Development Course Detail Course Access: Lifetime Exams Included: Yes Compatibility: All major devices and browsers Need to train your Team? Contact Us for Discounts on Multiple Subscription Purchases.
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Improvement
'Improvement is a major work of literature.' - Nick Hornby, The BelieverReyna knows her relationship with Boyd isn't perfect, yet as she visits him throughout his three-month stint in prison, their bond grows tighter.Kiki, now settled in New York after a journey that took her to Turkey and around the world, admires her niece's spirit but worries that she always picks the wrong man.Little does she know that the otherwise honourable Boyd is pulling Reyna into a scheme which violates his probation.When Reyna ultimately decides to remove herself for the sake of her four-year-old child, her small act of resistance sets into motion a tapestry of events that affect the lives of loved ones and strangers around them.A novel that examines conviction, connection and the possibility of generosity in the face of loss, Improvement is as intricately woven together as Kiki's beloved Turkish rugs and as colourful as the tattoos decorating Reyna's body, with narrative twists and turns as surprising and unexpected as the lives all around us.The Boston Globe says of Joan Silber 'No other writer can make a few small decisions ripple across the globe, and across time, with more subtlety and power.' Improvement is Silber's most shining achievement yet.
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Sustaining Lean : Creating a Culture of Continuous Improvement
Lean is about building and improving stable and predictable systems and processes to deliver to customers high-quality products/services on time by engaging everyone in the organization.Combined with this, organizations need to create an environment of respect for people and continuous learning.It’s all about people. People create the product or service, drive innovation, and create systems and processes, and with leadership buy-in and accountability to ensure sustainment with this philosophy, employees will be committed to the organization as they learn and grow personally and professionally.Lean is a term that describes a way of thinking about and managing companies as an enterprise.Becoming Lean requires the following: the continual pursuit to identify and eliminate waste; the establishment of efficient flow of both information and process; and an unwavering top-level commitment.The concept of continuous improvement applies to any process in any industry.Based on the contents of The Lean Practitioners Field Book, the purpose of this series is to show, in detail, how any process can be improved utilizing a combination of tasks and people tools and introduces the BASICS Lean® concept.The books are designed for all levels of Lean practitioners and introduces proven tools for analysis and implementation that go beyond the traditional point kaizen event.Each book can be used as a stand-alone volume or used in combination with other titles based on specific needs.Each book is chock-full of case studies and stories from the authors’ own experiences in training organizations that have started or are continuing their Lean journey of continuous improvement.Contents include valuable lessons learned and each chapter concludes with questions pertaining to the focus of the chapter.Numerous photographs enrich and illustrate specific tools used in Lean methodology.Sustaining Lean: Creating a Culture of Continuous Improvement focuses on standard work audits, training, Lean Practitioner certification, Hoshin planning, Lean Leadership, and how to run effective meetings.The authors discuss the cultural transformation which must occur to create a Lean culture by understanding what the components are in this culture.The importance of training and the value of the person are also discussed, as is what it takes to be a Lean leader.
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Biotechnology and Crop Improvement : Tissue Culture and Transgenic Approaches
Biotechnology and Crop ImprovementThe green revolution led to the development of improved varieties of crops, especially cereals, and since then, classical or molecular breeding has resulted in the creation of economically valuable species.Thanks to recent developments in biotechnology, it has become possible to introduce genes from different sources, such as bacteria, fungi, viruses, mice and humans, to plants.This technology has made the scientific community aware of the critical role of transgenic, not only as a means of producing stress tolerant crops but also as a platform for the production of therapeutics through molecular farming.Biotechnology and Crop Improvement: Tissue Culture and Transgenic Approaches focuses on important field crops to highlight germplasm enhancement for developing resistance to newly emerging diseases, pests, nutrient- and water-use efficiency, root traits and improved tolerance to increasing temperature and introduces significant recent achievements in crop improvement using methods such as micropropagation, somaclonal variation, somatic embryogenesis, anther/pollen/embryo culture, and compressing the breeding cycle for accelerated breeding and early release of crop varieties.Plant biotechnology has now become an integral part of tissue culture research.The tremendous impact generated by genetic engineering and consequently of transgenic now allows us to manipulate plant genomes at will.There has indeed been a rapid development in this area with major successes in both developed and developing countries.Development of transgenic crop plants, their utilization for improved agriculture, health, ecology and environment and their socio-political impacts are currently important fields in education, research, and industry and also of interest to policy makers, social activists and regulatory and funding agencies.This work prepared with a class-room approach on this multidisciplinary subject will fill an existing gap and meet the requirements of such a broad section of readers.It describes the recent biotechnological advancement and developments in plant tissue culture and transgenic.Plant tissue culture techniques such as such as micropropagation, regeneration, somaclonal variation, somatic embryogenesis, anther/pollen/embryo culture are discussed for genetic improvement of crop plant.Transgenic techniques are discussed for developing resistance to newly emerging diseases, pests, nutrient- and water-use efficiency, root traits, and improved tolerance to increasing temperature. Key FeaturesShows the importance of plant tissue culture and transgenic technology on plant biology research and its application to agricultural productionProvides insight into what may lie ahead in this rapidly expanding area of plant research and developmentContains contributions from major leaders in the field of plant tissue culture and transgenic technologyThis book is devoted to topics with references at both graduate and postgraduate levels.The book traces the roots of plant biotechnology from the basic sciences to current applications in the biological and agricultural sciences, industry, and medicine.The processes and methods used to genetically engineer plants for agricultural, environmental, and industrial purposes along with bioethical and biosafety issues of the technology are vividly described in the book.
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Is the performance improvement worth it to you with Aral Ultimate 2?
Yes, the performance improvement with Aral Ultimate 2 is worth it to me. The enhanced cleaning properties and improved engine protection provide peace of mind and potentially extend the lifespan of my vehicle. Additionally, the increased fuel efficiency and power output can result in long-term cost savings and a more enjoyable driving experience. Overall, the benefits of using Aral Ultimate 2 outweigh the additional cost for me.
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What suggestions for improvement are there for the training plan?
One suggestion for improvement is to incorporate more variety in the training exercises to prevent monotony and keep the participants engaged. Additionally, providing more frequent feedback and progress assessments can help individuals track their development and stay motivated. It would also be beneficial to include specific goals and objectives for each training session to give participants a clear sense of direction and purpose. Finally, incorporating opportunities for group activities and team building exercises can help foster a sense of camaraderie and collaboration among the participants.
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Can you stream "Home Improvement"?
"Home Improvement" is not currently available for streaming on popular platforms like Netflix, Hulu, or Amazon Prime Video. However, it may be available for purchase or rental on platforms like Amazon Video or iTunes. Additionally, some cable providers may offer the show on-demand through their services.
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What does self-improvement mean?
Self-improvement refers to the process of enhancing one's skills, knowledge, habits, or character in order to become a better version of oneself. It involves setting goals, identifying areas for growth, and taking intentional steps to make positive changes in one's life. Self-improvement is a continuous journey of self-reflection, learning, and personal development aimed at reaching one's full potential and living a more fulfilling life.
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